Black screen on kiosk

Solution: Check the power connections

If the kiosk screen is completely black, follow these steps to ensure all power connections are secure:

1. Wall plug connection

• Verify that the power cable is firmly plugged into the wall outlet
• Ensure the plug socket is functional by testing it with another device

2. Kiosk connection

• Confirm that the power cable is securely connected to the kiosk itself
• Look for any signs of damage to the cable or the port

3. Adapter/transformer connection

• Locate the adapter/transformer and check the connection between the two cables
• Make sure both cables are fully inserted and there are no loose connections

If the screen remains black after checking these connections, please contact support for further assistance.

Black screen on kiosk with LED lights on

Solution: Perform a hard reset

If the kiosk screen is black but the LED lights on top of it are on, follow these steps to resolve the issue.

Hard reset:

• Unplug the kiosk from the power source
• Wait for 1 minute to ensure a complete power cycle
• Plug the kiosk back in and power it on