Regular maintenance before service time ensures your Deligo kiosk operates smoothly and accurately throughout the day. Follow these best practices to prevent issues and maintain optimal performance.
Keep the kiosk base clean
If the Aborted Purchase screen appears unexpectedly, check for food stains or debris on the kiosk base, as they may trigger the detector. Clean the kiosk regularly to prevent this issue.
Clean the touchscreen regularly
Make sure to lock the kiosk screen before cleaning and unlock after (see how to do it here). Fingerprint smudges, dust, and food particles can affect the touchscreen’s responsiveness and visibility. Use a microfiber cloth with a screen-safe cleaner. Avoid water, harsh chemicals, abrasive materials, or excessive moisture to prevent damage.
Update new products
If new products are available for sale, ensure their reference images have been taken. If any are missing, make sure to take them before service time. Look for the red buttons in ‘AI Training’ and find more information on reference images in this article.
Update your daily changing products
Take pictures of the daily changing menu items before service time (e.g. Lunch of the Day, Chef’s Special). Add a minimum of 5 images, and ideally 10-15 images to show all the different looks and positioning of the meal. Read more about this functionality here.
Kiosk is green
Ensure the kiosk is powered on and ready for the day.
- Green light: Confirm the operation light on the top of the kiosk is green.
- Screen: Check if the screen is active and displaying the green, ready-to-scan interface.
Have Operator QR code ready
Keep the Operator QR code accessible for immediate use. If manual intervention is required to assist a customer, the kiosk will prompt you to scan this QR code. Message our support team to receive this code.
Maintain optimal light conditions
Extreme lighting conditions can impact the kiosk’s cameras. Avoid direct sunlight or bright spotlights, and use shaders if needed to prevent sharp shadows and glare.